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    Steps for creating a shipment

    On our platform, the shipment creation process has been divided into several steps:

    Creating a shipment

    The shipment is created on our platform either manually or by importing the shipment data from a CSV file or from an online shop. Some basic checks are performed to ensure the success of the shipment such as the size of the fields filled out and consistency of data such as country versus postal code format. When shipments are created they are stored in the Undeclared section.

    Shipping declaration

    The delivery declaration corresponds to the creation of the delivery with the transport company. If the shipment is validated, the shipment label is issued and the collection is scheduled if requested. During this process, the carrier is validated in terms of service and extra options chosen. When the shipment is successfully declared it transits to the Declared / In transit section.

    Acceptance by the carrier

    The shipment actually enters the carrier’s network. In order to obtain proof of this entry into the carrier’s network you must print out the shipment manifest that will serve as proof when signed by the carrier’s employee who accepted your shipment either at collection or at the time of drop-off. From this moment the shipment will be invoiced according to its characteristics.

    In transit

    The object is in transit to the destination. The customs process may occur during this phase. Your intervention may be required if there are delays in shipment or additional information is needed for the normal customs clearance process.


    The item is delivered to the recipient, or on some carriers, it is delivered to a local partner post where it can be collected by the recipient. When declared as delivered, the item moves to the Delivered section. At this stage, if you need to make a return shipment you can generate a return label and forward it to your customer so that he can return the said shipment.



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