Depending on the stage the shipment is at, the procedure for cancelling the collection of a shipment is different:
Before being declared
Since the collection is scheduled when the shipment is declared, while the shipment is in the Undeclared phase you can remove the collection request
- Go to the Shipments menu and section Undeclared.
- Click on the shipment in order to open it
- Uncheck the option “activate collection request
- Click on Save changes
After the shipment has been declared
At this stage, the pick-up has already been scheduled with the carrier, so please contact our support as soon as possible requesting to cancel the pick-up.
Normally you can use the same shipping label generated to perform the dropoff of the order with the exception of GLS. In this case you should generate a new label in the appropriate format.
Depending on the carrier and the time at which the collection is cancelled, you may be charged a fee for collection not performed or cancellation of collection.